Atelier Traditionnel underwear is handcrafted with extraordinary care in California, with New York made fabric. Because of its unique craftsmanship as well as hygiene reasons, Atelier Traditionnel underwear cannot be returned, and all purchases on the site are considered final, except when the Perfect Fit guarantee is activated (see below).
Perfect Fit Guarantee.
Underwear may be exchanged but not returned, for first-time customers using our Perfect Fit Guarantee, to ensure first-time customers find the right underwear fit. More details on the Perfect Fit guarantee page.
Exception for faulty items.
Although we take extreme care in shipping items of the utmost quality, if there is a manufacturing fault with your Atelier Traditionnel underwear, you are entitled to an exchange or a full refund. If so, please contact us at: firstname.lastname@example.org.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved and the underwear is deemed faulty, we will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your card issuer's policies.
If you have any questions on this policy or would like to return a faulty item, please email us at: email@example.com.