FREQUENTLY ASKED QUESTIONS
What makes Atelier Traditionnel underwear different from other brands?
Atelier Traditionnel underwear is designed in France, and handcrafted in America. Most of the high-end underwear sold in the USA is actually made in low-wage countries, from China to Egypt to Vietnam. We wanted celebrate craftsmanship and quality over offshoring and standardisation. Our pieces are handmade by skilled artisans in California with fabric woven in small batches in New York. Find out more here.
How can Atelier Traditionnel underwear be so incredibly comfortable?
The secret is our fabric: an American-made blend of MicroModal, with a touch of Elastane. MicroModal uses a super fine fiber that's lightweight and even soft to the touch. Other brands use MicroModal. Ours though, is different: we selected a premium fiber blend that is more tightly woven than classic MicroModal blends, for even better comfort and durability. It creates an incredibly soft feeling on the skin that makes it hard to wear anything else after that. As the story goes, we were told this fabric was "too good for underwear". We're glad we didn't listen.
I have never bought luxury underwear online before. What if I pick the wrong size?
We are committed to making sure you get the perfect fit from your Atelier Traditionnel underwear. First of all, check out our Fit and Sizing guide. If for some reason, that wasn't enough or you're between two sizes, make your best size guess and shop worry-free: our first-time customers benefit from our Perfect Fit guarantee. If you pick the wrong size we will exchange your pair with the next size up or down at no cost to you, to make sure you get the perfect fit.
I changed my mind. Can I return the underwear?
Unfortunately, for hygiene reasons, we are unable to accept returns on underwear. Please check our full return policy here. This doesn't apply to first-time US customers activating our Perfect Fit guarantee.
How do I take care of my luxury underwear?
There are a few things you can do to ensure you can enjoy your Atelier Traditionnel pieces for a long time:
- pick a Delicates program and wash your pieces in a mesh bag that will prevent friction with other clothes. We offer a complimentary mesh bag with every purchase.
- do not throw them in the drier. The drier is fine for your socks. Not for luxury underwear. Instead, hang dry your pieces.
How much can I expect to pay for shipping?
Ground shipping is free to any continental US address. Your package will take 4 to 7 days to get to you. You will be provided with a USPS tracking link. Expedited US shipping may be available for a fee, depending on your location, and a delivery time of 2 to 3 days. A tracking will be provided as well.
International shipping costs a flat fee. Note that you may incur duty fees for any international purchase.
More information on shipping is available here.
How can I pay for Atelier Traditionnel underwear?
We accept credit and debit cards, including Visa, MasterCard and American Express, as well as Paypal. ApplePay is available if you're using a compatible device. We do not accept cash, personal checks, money orders or cash-on-delivery.
Will I pay a sales tax?
The answer depends on where your Atelier Traditionnel underwear package is shipped.
- for orders delivered in the state of New York, a sales tax may apply (exception: no sales tax for New York City orders)
- for orders delivered to all other states within the USA, no sales tax apply.
- for all international orders, custom duties may apply. Atelier Traditionnel will not charge these but local authorities may do so upon review of the package. Please see our shipping policy for more details.